Legal
Privacy Policy
How Kalpa Logistics collects, uses, and protects personal information.
The Kalpa Express (herein after referred to as “we”, “us” or “our”) recognizes the need for the proper management of personal information, and we handle such information in our possession in accordance with the following principles: 1. Collection of Personal Information We will collect and process your personal information (regardless of electronic or non-electronic information) lawfully, fairly and in a transparent manner only to the extent necessary for providing our services or performing our contractual obligations. 2. Use of Camera The user has to accept the permission of camera for the following purpose:- a) To scan the shipment. b) To capture the vehicle distance covered. c) To capture the photo of the premises if the customer is not available.
d) To QR Scan
e) To Capture photo video if customer not available. 2. Data minimization We will keep personal information adequate, relevant and limited to what is necessary in relation to the purpose for which it was provided. We will not collect personal information in advance or store personal information for future purposes, unless required or permitted by laws or regulations. 3. Intended Use of Personal Information We will only use the personal information for one or more specified and legitimate purposes. Personal information will not be used or processed in any manner incompatible with those purposes. When we need to use your personal information beyond the scope of such purposes, we shall obtain your consent, except when extended use would be permitted by laws or regulations. 4. Accuracy We will keep personal information accurate and up-to-date and shall take all reasonable steps to ensure that personal information that is inaccurate will be removed or rectified without delay. 5. Limited retention We will keep personal information no longer than is necessary for the purposes for which the personal information was provided. Unless otherwise permitted by laws and regulations, personal information that is no longer needed or relevant will be purged or deleted. 6. Management of Personal Information Your personal information is subject to data secrecy. In managing personal information, we assign an officer in charge of handling personal information, and take appropriate and adequate protective measures on a technical and organizational level against unauthorized or unlawful use and processing. 7. Provision to Third Parties Unless otherwise permitted by laws and regulations, we will not provide your personal information to any third party without your consent. In addition, your personal information will not be transferred to another country or territory unless that country or territory will ensure an adequate level of data protection. 8. Inquiries, Corrections, and Erasure of Personal Information We acknowledge that you have the right to know which of your personal information we hold and have the right to access your personal information ask for rectification, removal or object to the (automated) processing of it. We will respond promptly in a suitable and reasonable manner to any inquiry from you about your personal information or requests for corrections or erasure. 9. Compliance with Laws and Regulations, and Commitment to this Policy We fully abide by all laws and regulations concerning personal information protection (Individual Privacy Act 2075 (2018). Moreover, we are committed to compliance with the provisions of this
10. Security Deposit Liability
If a logistics company deposits a security amount with Kalpa Logistics, Kalpa’s liability is strictly limited to that deposited amount for that specific company’s obligations.
The security deposit acts as a safeguard against dues, claims, refunds, and other liabilities arising from platform transactions.
Each logistics company remains fully responsible for its own financial obligations. If the security deposit is insufficient to cover total dues, the uncovered amount is at the company’s own risk and recoverable directly from it.
Where multiple claims exist and the deposit is insufficient, the available security amount will be distributed on a pro-rata (ratio) basis among the dues.
Kalpa Logistics may review and adjust security deposit requirements based on operational risk, transaction volume, and outstanding liabilities, and may restrict services if adequate security is not maintained.
11. Data Deletion
Once logged in from the seller, you can delete a user you have added by simply going to the Manage Staff section and clicking the Delete button, user can be deleted by visiting following link
https://kalpalogistics.com.np/customer/dashboard/manage-staff